Frequently Asked Questions

Read some of the answers to questions we often get from new clients.

Easy site management

We know that building and managing a website can sometimes be a challenge. That’s why we provide a wide range of 1-click tools and solutions for common tasks that webmasters regularly perform on their website and server.

User friendly client area

In our Client Area, you have a convenient access to all important tools and services for your sites, hosting accounts, and domains: setup site wizard, shortcuts to the sites’ Site Tools, billing settings, login and profile management, access to support and more.

1-click software installation

We provide time-saving auto-install solutions that help you install multiple applications like WordPress, Joomla, Prestashop and many more in a click!

Intuitive site tools

Our powerful and intuitive Site Tools allow you to upload files to the server, create databases and emails, park domains and manage DNS zones, and more.

We invite you to take a look at how easy and intuitive it is to create and manage sites with our Client Area and access our Site Tools demo to experience the wide range of site tools we offer. Please contact us for a live demo (we will set up a pseudo account so you can explore our Client Area at your own pace).

We offer the most popular site-builders free on all our plans.

Blog / CMS

Shopping carts
WordPress + Woo


Wiki & education

Help desk



Free WordPress migration

For clients migrating WordPress sites, we have made it easy to do it yourself. You just need to install our Migrator plugin on the site you want to migrate, get a token from Unimatrix Websites and put it in the plugin. The Migrator will securely move all of your content while keeping your configuration intact. The best thing is that it’s completely free and you can use it for as many migrations as you wish.

Free email migrator

You may easily migrate your mailboxes through Site Tools using our completely free Email Migrator. You just need to provide your current mailbox details and the transfer will be initiated. The Email Migrator will promptly and securely copy all of your email message while keeping your mailbox structure intact.

Professional website migratopn

Alternatively, we also offer professional website migration service for as low as $30.00 per site. Our experts will do all the work for you, transferring your files and databases. We migrate more than 50,000 sites per year and know the ins and outs of how to make the process smooth and risk-free for you!

With our click-and-install wizard, you can choose your preferred shopping cart software and have it automatically installed on your account. Your fully-functional online store will be ready in minutes! We also offer assistance with setting up payment integration with PayPal and Stripe, so you can accept payments directly from your website.

We issue and install a free Let’s Encrypt SSL for your online shop or website to make your clients’ transactions secure and your site trustworthy. SSL certificates protect the data transmitted through your site and make sure you meet the requirements of search engines that flag insecure sites.

We have a reliable backup service to restore data from and we offer a daily backup service for free.

Full email services are included with all of our plans.

Create unlimited email accounts

Create professional email addresses with your website domain at no extra cost. You can create as many accounts as you need and easily give access to individual accounts to your employees, team or anyone else.

Integrate with Outlook, or use our friendly webmail interface

You can read your email via webmail from anywhere. What’s more, you and users of the email accounts you created can change their passwords, set autoresponders and forwarders easily from our webmail app.

Create forwarders and auto-responders

When using your email for business, it’s essential to have the options to set autoresponders and forwarders. You can do that from Site Tools >Email section and from the webmail app.

SMTP, POP3 and IMAP protocols supported

Our email service allows you to send and receive messages in email accounts created at your own domain thanks to the SMTP, POP3 and IMAP protocols which we support on our platform.

Let’s start a cool project!

With WordPress and WooCommerce you can sell any type of product or service from physical and digital goods to members-only content and create product variations and bundles. We can even pre-install these for you at no cost.

Next steps after signing up

Looking for more information on what happens after purchase?

Once you’ve purchased a hosting package, we’ll contact you to get your domain name, after which we’ll send credentials for you to log-in to the client area. This process generally takes up to one hour.

Only if you want it to be. We can provide you with a temporary URL so that you can work on your website before publishing it to your domain. Please note, however. that your site needs to be published in order to correctly set up email addresses.

Certainly! We’ll be happy to set up a video or phone call and walk you through some of the features. You’ll be surprised how easy it is to get a website up and running without knowing any code. We can show you content management systems that are 100% visual with intuitive graphical interfaces.

Yes, the client area dashbard shows your site’s visitors and performance, displayed as a graph. It’s also very easy to link your site to Google’s Search Console for more in depth analysis, and this is something we’d be happy to assist with.

Get in touch with oe of our geeks who’d be happy to have a chat. Please use the contact link to send us a message.




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